Refund, Return, Exchange & Guarantee Policy

This Refund, Return, Exchange & Guarantee Policy applies to purchases made from saazaura.com, operated by SAAZ AURA PRIVATE LIMITED.

1. General Policy

Unless a return, refund, exchange, warranty or guarantee is expressly mentioned on the relevant product page at the time of purchase, Saaz Aura does not provide a general return, refund, exchange, warranty or guarantee merely because of change of mind, personal preference, suitability, styling preference or other discretionary
reason.

Any product-specific return, refund, exchange, warranty or guarantee offered by Saaz Aura will be governed by the conditions stated on the relevant product page.

Nothing in this policy limits any right or remedy that a consumer is entitled to under applicable Indian law.

2. Damaged, Defective, Wrong or Materially Misdescribed Products

The above policy does not remove remedies available under applicable law where, for example, a customer
receives:

  • A wrong product;
  • A product damaged at the time of delivery;
  • A product with a genuine manufacturing defect;
  • A product materially different from the product ordered or from its advertised characteristics; or
  • Any other product for which a remedy is required under applicable consumer law.

Customers should contact Saaz Aura as soon as reasonably possible after discovering such an issue.

Customer Care: support@saazaura.com

Please provide the order number and reasonable supporting evidence, such as clear photographs and/or video
showing the issue.

3. Unboxing Video

Customers are strongly encouraged to record a clear, continuous unboxing video from before opening the package until the product has been fully inspected. An unboxing video can help us investigate claims involving:

  • Missing items;
  • Incorrect items;
  • Transit damage;
  • Broken products; or
  • Package tampering.

Saaz Aura may request reasonable evidence necessary to verify a claim. The absence of an unboxing video will
not override any statutory rights available to a consumer under applicable law.

4. Change of Mind

Unless specifically permitted on the relevant product page, we do not offer returns, exchanges or refunds for:

  • Change of mind;
  • Product no longer being required;
  • Personal styling preference;
  • Jewellery not matching a particular outfit;
  • Preference for another colour/design;
  • Ordering the wrong product;
  • Subjective expectations that are not inconsistent with the product description; or
  • Other discretionary reasons.

Customers should carefully review product photographs, descriptions and available product information before
ordering.

5. Colour and Appearance

We make reasonable efforts to represent products accurately.

However, jewellery may appear slightly different because of photography lighting, reflections, screen brightness, device settings and reasonable manufacturing/batch variations.

A minor visual variation that does not amount to a defect or material misdescription will not by itself qualify for a refund unless the relevant product page provides otherwise or applicable law requires a remedy.

6. Hygiene

For hygiene and safety reasons, worn or used jewellery, particularly pierced earrings and similar items, cannot ordinarily be returned or exchanged unless a remedy is equired under applicable law or specifically offered on the product page.

7. Product-Specific Return or Exchange

Some Saaz Aura products or promotional offers may include a return or exchange facility. Where provided, the relevant product page or offer terms will specify:

  • Eligibility;
  • Applicable period;
  • Product condition requirements;
  • Return/exchange process;
  • Shipping responsibility; and
  • Any other applicable conditions.

Those specific conditions will apply to that product or offer.

8. Refunds

Saaz Aura does not provide a general refund facility unless a refund is expressly offered on the relevant product page or is otherwise required under applicable law.

Where a refund is approved or legally required, it will be processed using an appropriate payment method after reasonable verification.

For prepaid orders, refunds will ordinarily be processed to the original payment method where practicable. For eligible COD refunds, we may request UPI or bank details.

9. Warranty & Guarantee

Unless expressly stated on the relevant product page, Saaz Aura products do not carry a general warranty or guarantee.

In particular, no lifetime guarantee or guarantee concerning plating, colour retention, tarnishing, stone retention, breakage or product lifespan should be assumed unless expressly stated for that particular product.

Where a product carries a specific warranty or guarantee, its scope, period, exclusions and conditions will be stated on the relevant product page. Nothing in this section affects remedies that cannot lawfully be excluded.

10. Anti-Tarnish Products

The words “anti-tarnish” will apply only where specifically stated on the relevant product page. Anti-tarnish should not be interpreted as meaning that jewellery can never tarnish, fade or experience normal wear. Jewellery longevity can be affected by factors including:

  • Water;
  • Sweat;
  • Humidity;
  • Perfume;
  • Cosmetics;
  • Chemicals;
  • Storage;
  • Skin chemistry; and
  • Frequency and manner of use.

Any specific anti-tarnish warranty or guarantee applies only when expressly stated on the relevant product page, subject to the conditions stated there.

11. Contact

For a product-related issue, contact:
SAAZ AURA PRIVATE LIMITED
212/214, Plot No. A-2, Shivlok House-1,
Commercial Complex, Karampura,
New Delhi, West Delhi, Delhi – 110015, India
Customer Care: support@saazaura.com
Grievance Officer: Hasan
Grievance Email: thesaazaura@gmail.com
GSTIN: 07ABSCS7775G1ZI

12. Statutory Rights

This policy is intended to explain Saaz Aura’s voluntary commercial return, refund, exchange and guarantee terms.

Nothing in this policy is intended to exclude, restrict or override rights or remedies available to consumers under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law.