PRIVACY POLICY

SAAZ AURA PRIVATE LIMITED (“Saaz Aura,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain and otherwise process personal information when you visit saazaura.com, purchase our products, communicate with us or otherwise use our services.

1. Who We Are

Legal Entity: SAAZ AURA PRIVATE LIMITED

Brand: Saaz Aura

Website: saazaura.com

GSTIN: 07ABSCS7775G1ZI

Registered/Principal Address:

212/214, Plot No. A-2, Shivlok House-1,

Commercial Complex, Karampura,

New Delhi, West Delhi, Delhi – 110015, India

Customer Support: support@saazaura.com

2. Information We May Collect

Depending on your interaction with Saaz Aura, we may collect information including:

Information We May Collect

Name;
Email address;
Mobile number;
Billing address;
Shipping address; and
Account information.

Order Information

We may process information relating to:

Products purchased;
Order number;
Order value;
Order status;
Shipping information;
Returns/complaints;
Customer communications; and
Purchase history.

Payment Information

Payments may be processed through third-party payment gateways. We may receive transaction information such as payment status, transaction reference and payment method. Complete payment-card information may be processed directly by the payment provider rather than stored by SaazAura.

Device and Technical Information

When you use our Website, certain information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Website activity;
Pages viewed;
Referral information; and
Cookie or similar identifiers.

Customer Communications

If you communicate with us by email, telephone, WhatsApp, social media, Website forms or other channels, we may retain relevant communications to provide support and maintain appropriate records.

3. How We Collect Information

Information may be collected:

Directly from you;

When you place an order;
When you create an account;
When you contact customer support;
Through Website technologies;
From payment providers;
From logistics/courier providers;
From advertising and analytics providers; or
From other service providers used to operate our business.

4. How We Use Personal Information

We may process personal information for purposes including:

Orders and Fulfilment

To:

Process orders;
Verify payments;
Deliver products;
Send order confirmations;
Provide tracking information;
Process eligible claims or refunds; and
Provide customer support.

Website Operation

To:

Maintain the Website;
Maintain shopping carts;
Remember preferences;
Diagnose technical problems;
Improve Website performance; and
Protect the Website against misuse.

Security and Fraud Prevention

We may process information to detect, investigate and prevent:

Fraudulent transactions;
Payment fraud;
COD abuse;
Account misuse;
Cybersecurity incidents; and
Other unlawful activities.

Communication

We may use your contact information to send:

Order confirmations;
Payment notifications;
Shipping updates;
Delivery communications;
Customer-service responses;
Security notifications; and
Other transactional communications.

Marketing

Subject to applicable requirements and your choices, we may communicate information regarding:

New products;
Collections;
Promotions;
Offers;
Sales;
Abandoned carts; and
Saaz Aura news.

Marketing may occur through permitted channels such as email, SMS, WhatsApp or advertising platforms. You may opt out of promotional communications using available unsubscribe/opt-out mechanisms. Operational or transactional communications may still be sent where necessary.

5. Cookies and Similar Technologies

Saazaura.com may use cookies, pixels and similar technologies.

These technologies may be used for:

Essential Website functions;
Shopping-cart operation;
Remembering preferences;
Website analytics;
Measuring advertising performance;
Fraud prevention; and
Relevant advertising where
permitted.

Third parties such as Shopify, analytics providers and advertising platforms may use their own technologies subject to their respective privacy practices. Where required, we will provide appropriate cookie or consent controls.

6. Shopify

Our online store may be hosted or powered by Shopify. Shopify may process certain personal information in connection with providing e-commerce infrastructure and related services. Shopify’s handling of information is also governed by its applicable privacy documentation.

7. Payment Providers

Payment transactions may be processed through third-party payment providers. Information required to complete the transaction may be shared with or collected directly by the payment provider. We recommend reviewing the privacy practices of the payment provider used for your transaction.

8. Shipping and Logistics Providers

To deliver your order, we may provide relevant information to courier/logistics providers, including:

Customer name;
Delivery address;
Telephone number;
Order/shipment information; and
COD information where applicable.

This information is provided for purposes such as fulfilment, delivery, tracking and related customer support.

9. Advertising and Analytics

We may use analytics and advertising technologies provided by third parties. Depending on the technologies configured on our Website, these may include platforms such as Google and Meta. These technologies may help us:

Understand Website traffic;
Measure advertising performance;
Understand conversions;
Improve marketing campaigns; and
Display relevant advertising.

Their processing of information may also be governed by their own privacy policies.

10. Disclosure of Information

We do not disclose personal information indiscriminately. Information may be shared where reasonably necessary with:

Shopify/e-commerce service providers;
Payment gateways;
Courier and logistics companies;
Technology/cloud providers;
Customer-support platforms;
Communication providers;
Analytics providers;
Advertising platforms;
Fraud-prevention providers;
Professional advisers; and
Government, regulatory or law-enforcement authorities where required by applicable law.

We may also disclose information in connection with a lawful merger, restructuring, acquisition or transfer of business, subject to applicable requirements.

11. Sale of Personal Information

Saaz Aura does not sell customer personal information as a standalone commercial product to third parties. Information may nevertheless be processed by service, analytics and advertising providers as described in this Privacy Policy.

12. Data Retention

We retain personal information for only as long as reasonably necessary for purposes including:

Order fulfilment;
Customer support;
Accounting;
Taxation;
Legal compliance;
Fraud prevention;
Dispute resolution; and
Establishment or defence of legal claims.

Different categories of information may have different retention periods. Where information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

13. Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials.

14. Your Privacy Rights

Subject to applicable Indian law and relevant exceptions, you may have rights concerning your personal data, including rights relating to:

Access to information about its processing;
Correction or updating;
Erasure where applicable;
Withdrawal of consent where
processing is based on consent; and
Grievance redressal.

Requests may require reasonable identity verification. Certain information may need to be retained despite a deletion request where retention is required or permitted by applicable law.

15. Withdrawal of Consent

Where processing depends upon your consent, you may withdraw that consent through the mechanism provided for the relevant service or by contacting us. Withdrawal will not necessarily affect processing already lawfully undertaken before withdrawal. It may also affect our ability to provide a service where the relevant information is necessary for that service.

16. Marketing Preferences

You may unsubscribe from marketing emails using the unsubscribe option provided in applicable messages. For other promotional channels, you may use the available opt-out mechanism or contact us. Please note that you may continue receiving necessary transactional communications relating to existing orders or customer-service requests.

17. Children’s Personal Data

Our Website and products are primarily intended for customers capable of entering into purchases under applicable law. We do not knowingly seek to process children’s personal data contrary to applicable legal requirements. Where applicable law requires parental/guardian consent or verification in relation to children’s personal data, we will seek to comply with those requirements.

18. Third-Party Websites

Our Website may contain links to third-party websites or services. Saaz Aura is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

19. Cross-Border Processing

Some technology or service providers may process or store information using infrastructure located outside India. Where applicable, such processing will be handled subject to applicable Indian data-protection requirements and restrictions.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to our services;
New technologies;
Changes in our business operations; or
Legal or regulatory requirements.

The latest version will be published on this page with an updated date.

21. Privacy Questions and Grievances

For ordinary privacy-related questions:

Email: support@saazaura.com

For privacy grievances:

Grievance Officer: Hasan

Designation: Grievance Officer

Email: thesaazaura@gmail.com

Address: SAAZ AURA PRIVATE LIMITED 212/214, Plot No. A-2, Shivlok House-1, Commercial Complex, Karampura, New Delhi, West Delhi, Delhi – 110015, India We will handle grievances in accordance with applicable legal requirements.

22. Contact Us

SAAZ AURA PRIVATE LIMITED

GSTIN: 07ABSCS7775G1ZI

212/214, Plot No. A-2, Shivlok House-1, Commercial Complex, Karampura, New Delhi, West Delhi, Delhi – 110015, India

Website: saazaura.com